FAQS - Frequently asked questions

• At what time can we check-in and out?

Check In from 14.00 pm - Check Out is at 10.30 am.

• If my arrival time is before the check-in or I leave after the check-out, have you a deposit for my luggages?

Yes we have a deposit for your luggage

• How do I confirm my Reservation request ?

We ask for a valid credit card details to guarantee your reservation we have either secure form or you can send a fax. Your crediti card is 

not in any case used for payment unless you specifically ask us to charge it for a gift or for other reasons, as follows :

1) our special "Surprise room" in this last case we will charge immediately on your credit card the total amount of your stay

2) if your stay is over 5 days or over 1.000 Euro we ask for a deposit of the first night - refundable - see cancellation policy

• Is it possible to cancel my reservation (cancellation policy) ? 

In the event of cancellation due to any reasons – we must be notified of the same in writing. 

Cancellation charges will be effective from the time/date we receive your intimation in writing. 

Cancellation charges would be as follows: 

* 3 days prior to arrival – No charge (Italian time) 

* Less than 3 days or No Show – first night 

SURPRISE ROOM : non-refundable.

• Is the price per room or per person?

The price is always per room.

• Is breakfast included in the price and what type of breakfast? 

Yes, continental breakfast is included in the price.

• Is heating included in the price? 

Yes, it is included.

• Can we settle the bill on arrival, when should we pay ?

You may settle bill on arrival. We ask for payment the day before departure to avoid any problems with early check out and credit cards.

• Which languages are spoken at the reception?

English, French, Spanish and Italian.

• How many floors are there in the building and do you have an elevator (lift) in the building?

There are three floors and there is not an elevator.

• Are there quiet, private, romantic rooms?

All our rooms are very quiet and romantic.

• Are linens and towels provided or do I need to bring my own? 

We provide them.

• Do the rooms have a terrace/courtyard?

No, there are no terraces.

• Do you have non smoking rooms?

All our rooms are non smoking.

• Is there a telephone with direct dialling in the rooms? 

Yes, there is a direct dialling telephone in every room.

• Can I connect my laptop so that I can surf the Internet from my room?

Yes, we offers a Free WiFi

• Is there air conditioning in the rooms? Is there any extra charge for this? Is it seasonal? 

Yes, there is air conditioning without extra charge - yes is is seasonal, at hotelliers discretion (usually from 15th of June until 15th of September)

• Is parking or garage available? 

We do not have private parking. You will find a car parking in Venice P.le Roma or Tronchetto

• Where can we rent a car? 

In Piazzale Roma, you have all the major rental companies.

• Which is the nearest airport? 

The Venice Marco Polo airport

• Which is the nearest railway station? 

Venice Santa Lucia Station

• Which is the nearest / how far away is / how do we arrive from the Gondola Station? 

walking around in Venice, you will see many gondoliers available for a tour you do not need to go specifically in a station. We offer only at our guests a special service with the unique "Lady gondolier" in Venice, see our webpage

• Which is the nearest / how far away is / how do we arrive from the nearest "Vaporetto" (Public Transport) station?

The nearest vaporetto stop is San Samuele - line nr.2 only two minutes without any bridge/steps or Sant'Angelo - line nr.1 only five minutes with some small steps

• How far away is the beach? 

The beach is 2 km away, 20 minutes by vaporetto.

• Is the beach private or public? 

Both.

• Are pets welcome?

Yes, pets are welcome